Evaluation Criteria to Right IT Provider

Applying to a Computer Help forum is often the preferred solution for VSEs and SMEs that do not have the necessary internal skills. Your information system is an essential element of your business activity, so choosing an IT provider can have real consequences for your company and sometimes it can be a real problem for newcomers. What evaluation criteria should you focus on? What are the major elements of a good relationship with your IT provider?

The reactivity

In case of computer problem, the activity of your company is slowed down. A breakdown is a real cost for your company. You must be able to rely on the responsiveness of your IT provider in case of problems. It must be able to intervene as soon as possible to limit the impact of the failure on the productivity of your company. It is important to know the number of technicians that the company has, the deadlines for interventions and the availability times of your provider before signing a contract with an outsourcing company.

Flexibility

Each company is unique and, as a result, expectations for IT delivery vary from company to company. So you need to evaluate your needs precisely to choose the most relevant IT provider for your business. What is the volume of data to store? How many IT positions does your company have? What are your mobility needs? Are your employees nomadic? Your IT service provider needs to take your needs into account comprehensively to provide you with the best IT solutions. Refurbished Servers and Storage

Security

Hosting your data and the reliability of your information system are major challenges for the security and sustainability of your business. The IT service provider has the mission to ensure the protection of your business by offering various computer security systems: anti-virus system, firewall, encrypted connection, data backup, protected hosting and located… The IT provider is a full player in the security of your business. Choose the partner offering you the best guarantees of confidentiality.

The variety of services

The IT service provider must be able to offer you a range of services adapted to your needs so that you can fully devote yourself to your core business. Make sure the company you are using controls the technical specifications that are essential to your business. Your service provider must be able to take care of the various aspects of managing your computer system, taking into account the issues of your company.

Transparency

Your IT provider has a duty to provide you with all the information regarding his intervention in your company. To do so, he must give you the information and explanations necessary for a good understanding of the service provided. On the other hand, your service provider must answer your questions, your expectations and your needs with clarity and pedagogy to help you master the IT issues of your company.

 

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